About Us

LC Waikiki Retail Company is a leading fashion retail company with a turnover of $ 3 billion. LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş. Today LC Waikiki trades in around 1160 stores in 52 countries, with the company’s philosophy that “Everyone Deserves to Dress Well” enabling people to enjoy accessible fashion through quality products at affordable prices.

There are nearly 3000 people working at LC Waikiki’s corporate office, more than 53,000 people in Turkey and abroad. LC Waikiki aims to be one of the 3 most successful ready-made clothing brands in Europe by 2023.

At LC Waikiki, we value being virtuous, achieving together, extensive expertise, being customer-oriented, challenging the difficulties.

So, if you ready to dynamism and want to grow with challenges, come and join us!

With Us, You Will Be Responsible for:

• Maintain and support point of sale and back-office systems
• Support new store openings, functionality enhancements and upgrades
• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
• Provide first level support to customers’ requests
• Perform diagnostics of customer issues
• Resolve customer issues by troubleshooting over the phone with customer contacts
• Refer customer issues to upper-level support when necessary
• On-site diagnose, repair and upgrade hardware or software as necessary
• Ensure accurate documentation of all calls handled
• Perform follow-up call-backs with customers
• Keep up-to-date on all Service Desk processes and troubleshooting procedures

Requirements:

• University degree in Computer Science or equivalent
• Minimum 2 years of helpdesk support experience is a must; support experience in POS systems will be a plus

Professional Know-How:

• Fluent in English (both written and verbal)
• Preferably MCSA (Microsoft Certified Solutions Associate) certified
• Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
• Minimum entry-level knowledge of SQL Server

Specific Competencies:

• Ability to work in a multinational/multicultural environment
• Ability to fill multiple roles simultaneously
• Able to travel frequently locally and abroad
• Excellent troubleshooting skills
• Excellent customer service and interpersonal skills
• Team player and strong in communication

What LCWaikiki Offers to You

• Opportunity to take responsibility in one of the fastest growing companies of the retail.
• Open communication, teamwork and strong company culture. An organization that greatly values teamwork, development, and innovation.
• A work environment that performance and talent is noticed and recognized.
• A promising career by constant opportunities to learn, growth, and challenge.
• A chance to be a part of LCWaikiki Team that advances to the 2023 Goals.

If interested, send your CV to: hr-kosovo@lcwaikiki.com.

Deadline for application is 12th of December 2022.

At LC Waikiki, we take the time to review each and every application due to LC Waikiki prerequisites. If your application found appropriate, we will contact you via phone or email.