Job Description:

As a Call Center Project Manager, you will be responsible for planning, executing, and managing call center projects to ensure the delivery of high-quality customer service. You will work closely with call center teams, stakeholders, and clients to achieve project goals, maintain operational efficiency, and enhance customer satisfaction.

Key Responsibilities:

Project Planning: Develop project plans, including objectives, timelines, resource allocation, and performance metrics.
Team Leadership: Lead and motivate call center teams to meet project objectives and exceed customer service standards.
Client Collaboration: Establish and maintain strong relationships with clients, ensuring clear communication and client satisfaction.
Quality Assurance: Implement quality control processes to monitor and improve call center performance.
Performance Analysis: Analyze call center data and performance metrics to identify areas for improvement and implement necessary changes.
Training and Development: Provide training and development opportunities to call center staff to enhance their skills and knowledge.
Budget Management: Monitor project budgets, control expenses, and ensure cost-effective project delivery.
Risk Management: Identify potential project risks and develop mitigation strategies.

Qualifications:
Proven experience as a Call Center Project Manager or in a similar role.
Strong knowledge of call center operations and customer service best practices.
Excellent leadership and team management skills.
Exceptional communication and interpersonal abilities.
Analytical mindset with the ability to use data to drive decision-making.
Proficiency in call center software and tools.
Native German level, English is a plus

Benefits:

Competitive salary + Bonus
Relocation package
Paid time off
Opportunities for professional growth and advancement
Collaborative and inclusive work environment